When we think of excellence in business or what is known as Best in Class, what is it that drives such a company? Quite often it is as simple as being excellent at customer service. We have all seen companies that are terrible at customer service. It isn’t that these organizations think the customer isn’t

Can Customer Service Move a Company from Good to Great?

Leadership… Almost everyone has heard that you’re supposed to lead from the front or lead by example. Recently we’ve heard the term ‘leading from behind. What do these concepts actually mean, and how do they relate to leadership? As an observer of leadership tendencies, you see all kinds of methods or styles being embraced. I

Leading the Way or Leadership from Behind?

I met and hired my future boss while attending a regional corporate kick-off for a company I was employed at in 2013. One of the keynote speakers talked about something I had never heard from a podium previously. He talked about another individual at the function that he had hired several years prior to this.

I Just Hired My Future Boss!

There are many opportunities for us to examine and learn from leadership styles management, organizational structures, operational procedures, and effective leadership skills. With that in mind, let’s examine just how the Nottingham Merger came about. Although this data is dated, it shows us how two different approaches can be merged into one successful organization. The

Leadership Styles Management – The Nottingham Merger

When did mediocre leadership skills become the goal of personal and professional achievement? In ‘In Search of Excellence,’ Thomas Peters relates a story where he worked with some executive clients to become excellent. After talking about moving the organization more toward excellence, one executive spoke up. He said he was sick and tired of all

Mediocre Leadership Skills… The New Excellence?

Most great leaders have someone who inspires or inspired them. You may call these heroes, mentors, coaches, or any other name used to describe someone who has a direct influence on your personal and professional course. For me, there are two individuals that have and continue to inspire me, Abraham Lincoln and Winston Churchill. I’ve

Which Great Leaders Inspire You?

Very few people have realized what I have known for a while. Christopher Robin is one of the great leadership gurus of the late 20th century. Christopher Robin has faced an ever-changing and challenging environment and hosts many misaligned personalities. Through Christopher Robin’s leadership skills and unique management style, he continually resolves issues in each

Christopher Robin on Leadership

Leaders use the butterfly effect to unlock the potential of others. Emerson demonstrates there is great potential in leadership skills. As Emerson clearly demonstrates, there is great potential in the human mind in each of us. Leaders are bewildered by the fact that individuals cannot grasp the premise that they can do greater things. We

Leadership Skills and the Butterfly Effect

Sometimes, leaders must find solutions to performance problems that can require delicate and intuitive skills!

Analyzing Performance Problems

Companies are constantly faced with finding the means to stay profitable and with a whirlwind pace of change. Maintaining a competitive advantage in such an environment is difficult in tough economic times.

Staying Competitive Through Employee Retention

A leader that is approachable can alleviate a great deal of potential productivity inhibitors. A leader that is visible and receptive will often hear of ideas, issues, problems, and circumstances that would never come to light otherwise.

Leadership Skills Idea for the Week: Be Approachable

Making a change in culture is something that can take, with or without planning.  If allowed, culture will form on its own, which can be detrimental to the health of the organization. Or culture can be planned and implemented so as to enhance the organization’s goals and strategies toward success. One way or another, the

Make a Positive Change in Culture at Your Company