If you’re starting a new role as a service desk team leader, you may feel excited yet apprehensive, especially if this is your first leadership role. This article will help you understand what makes a great service desk team leader and how you can become one. Why being a good service desk team leader matters
Deevra Norling
If you’re starting a new role as a service desk team leader, you may feel excited yet apprehensive, especially if this is your first leadership role. This article will help you understand what makes a great service desk team leader and how you can become one. Why being a good service desk team leader matters Your service desk is a customer-facing department. If run effectively, customer satisfaction levels will likely
Dr. Mary Kay
Although the importance of building trust as a leadership tool is discussed in any number of books, many managers do not view trust as a problem-solving tool because of two factors: workplace priorities and pressure to get results. Managers often feel their first priority is production and getting the job done. They are under pressure to complete tasks as quickly as possible because that’s what their managers are emphasizing. Many
Chris Lee
As businesses grow, so too do their websites. Sometimes, the most efficient way to deal with this growth and evolution is to move your business website to a new domain – perhaps when your business name changes – or to fundamentally restructure the site and its content. In these instances, there is a significant risk of losing hard-won search engine visibility, which can translate to lower traffic, fewer people on
Ron Whitaker
Launching a tech startup is an experience that combines the excitement of creativity with the task of developing something genuinely impactful. Starting a tech firm has never been more appealing in today’s quickly changing digital environment, where tech strives to alter and expand the limits of how we do business. The startup environment is lively and diversified, with opportunities for anyone willing to venture into the unexplored to bring their
Ida Banek
Society has evolved drastically over the past few decades, and we continue to level the playing field regarding race and gender daily. These are sensitive topics, and we all like to think organizations make objective, informed decisions about who to hire and promote. But notwithstanding all our societal advancements, the glass ceiling is still an issue for working women around the world. To illustrate this point, we can point to
Jackie Roberson
Secure document management in the digital age has become a cornerstone of operational efficiency, allowing businesses to easily store, manage, and track electronic documents. However, as we progressively digitize our archives and workflows, the security of these documents escalates in importance. Secure document management is not merely a protective measure but a critical component that ensures the integrity, confidentiality, and accessibility of information. Risks Associated with Poor Document Security Poor
Alexandra Hayes
Team members will be necessary when you want to build a company from scratch; you have to carefully plan your strategy and resources. Human resources, more specifically, are your best shot to conquer the niche marketplace and position yourself as a strong player. You see, the more brilliant people work for your company, the better your image, reputation, and products will be. Picking the right professionals to build an effective
Alexander K. Thompson
In the colorful world of eSports, a domain teeming with competition, strategy, and boundless creativity, games such as League of Legends (LoL) and Counter-Strike 2 (CS2) stand out as titans within this digital coliseum. Here, amidst the fervent clashes and the quest for supremacy, a multi-faceted and vibrant market pulses at the heart of these communities, fueling not just the competitive spirit but also a bustling economy of in-game item
Tim Costello
When pay goes up – or down – it is easy to consider the immediate impact of that change without thinking too much about the bigger picture. Although management teams may feel as though they have control over salaries, the decisions that are made are influenced by a host of factors, from rising demand to the soaring cost of living. According to Motion Recruitment’s IT Salary Guide, despite the uncertainty
Shahin Fard
E-A-T and SEO will be familiar to anyone in content marketing. Sadly, knowing the acronym – even knowing what it stands for – is not enough to keep you ahead of the ever-changing world of SEO. The days of low-quality, mass-produced content are nearly over, as increasingly sophisticated Google algorithms are able to differentiate between quick and quality content. Enter E-A-T, a core element of Google’s Search Quality Rater Guidelines, the
George Dardenn
Maintaining employee engagement in a remote environment presents unique challenges and opportunities. It requires reinventing traditional management strategies and adapting to new modes of communication and collaboration. In the era of remote work, fostering a sense of connection and cultural coherence is essential to ensure productivity and employee satisfaction. This guide will delve into effective practices and actionable steps to boost employee engagement in a remote work environment. The Importance
Oleksandr Rohovnin
Convert Thought Leadership into an Uninterrupted Flow of Leads “If you build, they will come” – a deadly myth that spelled doom for thousands of businesses relying solely on the tech that never caught the eye of a broader public. To stand a chance in the ever-competitive digital landscape, you must tell them about you or – even better – become a thought leader in your niche. _____________________________________________________________________________ It’s no
Oleksandr Rohovnin
How To Make Angry Callers Happy and Convert More of Them ”It ain’t about how hard you hit – it’s about how you can get hit and keep moving forward,” Rocky Balboa Pardon me for romanticizing over-the-phone sales in the epigraph, but every live operator in a call-reliant business, whether B2B or B2C, knows that it’s not only about refined sales techniques but also about how you deal with angry
Ron Whitaker
Are you guilty of setting goals that never seem achievable? Do you feel overwhelmed and discouraged when trying to progress personally and professionally? It’s time to discover the power of SMART goals. What Does S.M.A.R.T. Stand For? In 1981, George Doran coined the SMART acronym, which stands for Specific, Measurable, Achievable, Relevant, and Time Bound. Setting goals that meet these criteria will revolutionize your life, make you happier and more motivated,
George Dardenn
Making major capital investment decisions is one of the most important yet challenging aspects of running a successful business. Companies must carefully evaluate potential projects to determine if the expected returns justify the required investments. While there are several techniques available, net present value (NPV) analysis stands out as a crucial analytical tool for guiding capital budgeting decisions. This article will explore using NPV as the key to managing capital
Kate Silverton
For business leaders, the main focus lies in the effective management of their day-to-day activities. But this can be difficult due to time constraints. Developers have taken advantage of this by creating some great software to help. All you need is your Macbook and a few free gigabytes (if you have problems with this, it is better to clear the other storage part). However, it may be overwhelming going through the app store
Costa Lamprou
In today’s time, when the corporate world has drastically shifted to remote working, onboarding new employees has turned into a challenge for HR professionals. It is essential that you, as an HR manager, have a proper strategy in place to make your new hires feel welcomed and a part of the organization. When you are onboarding a new employee, make sure you spend the day introducing them to their team
Lori Wade
Companies need to review their employees’ performance from time to time. It’s one of the most effective ways to identify what needs improvement and what’s working as it should. A review of employees’ performance also effectively communicates how team members perform per personal and organizational goals. According to ClearCompany, 43% of highly involved employees get at least one feedback weekly. Therefore, employee reviews should be more frequent while taking a
Divya Marwaha
Leadership excellence in the 21st Century has witnessed a transformative shift driven by technology. The digital age has not only altered the way we live but has also fundamentally reshaped the dynamics of leadership. According to Zippia, 83% of firms feel it is critical to develop leaders at all levels of the business. Every year, businesses in the United States spend $166 billion on leadership development. This amounts to over
Divya Marwaha
Work-life integration is difficult for Nurses, the unsung heroes in healthcare who tirelessly ensure patient well-being amidst a dynamic and demanding environment, day in and day out. Nursing is physically demanding and emotionally taxing. It involves complex medical situations and the need for compassionate care. Nurses, vital to healthcare, often prioritize patient care over self-well-being. They serve as the healthcare system’s foundation. Aspiring individuals looking to embark on this noble
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