Empowering leadership, personal growth, and professional development.

If you’re starting a new role as a service desk team leader, you may feel excited yet apprehensive, especially if this is your first leadership role. This article will help you understand what makes a great service desk team leader and how you can become one. Why being a good service desk team leader matters Your service desk is a customer-facing department. If run effectively, customer satisfaction levels will likely

Although the importance of building trust as a leadership tool is discussed in any number of books, many managers do not view trust as a problem-solving tool because of two factors: workplace priorities and pressure to get results. Managers often feel their first priority is production and getting the job done. They are under pressure to complete tasks as quickly as possible because that’s what their managers are emphasizing. Many

As businesses grow, so too do their websites. Sometimes, the most efficient way to deal with this growth and evolution is to move your business website to a new domain – perhaps when your business name changes – or to fundamentally restructure the site and its content. In these instances, there is a significant risk of losing hard-won search engine visibility, which can translate to lower traffic, fewer people on

Launching a tech startup is an experience that combines the excitement of creativity with the task of developing something genuinely impactful. Starting a tech firm has never been more appealing in today’s quickly changing digital environment, where tech strives to alter and expand the limits of how we do business. The startup environment is lively and diversified, with opportunities for anyone willing to venture into the unexplored to bring their

E-A-T and SEO will be familiar to anyone in content marketing. Sadly, knowing the acronym – even knowing what it stands for – is not enough to keep you ahead of the ever-changing world of SEO. The days of low-quality, mass-produced content are nearly over, as increasingly sophisticated Google algorithms are able to differentiate between quick and quality content. Enter E-A-T, a core element of Google’s Search Quality Rater Guidelines, the

Maintaining employee engagement in a remote environment presents unique challenges and opportunities. It requires reinventing traditional management strategies and adapting to new modes of communication and collaboration. In the era of remote work, fostering a sense of connection and cultural coherence is essential to ensure productivity and employee satisfaction. This guide will delve into effective practices and actionable steps to boost employee engagement in a remote work environment. The Importance

Convert Thought Leadership into an Uninterrupted Flow of Leads “If you build, they will come” – a deadly myth that spelled doom for thousands of businesses relying solely on the tech that never caught the eye of a broader public. To stand a chance in the ever-competitive digital landscape, you must tell them about you or – even better – become a thought leader in your niche. _____________________________________________________________________________ It’s no

How To Make Angry Callers Happy and Convert More of Them ”It ain’t about how hard you hit – it’s about how you can get hit and keep moving forward,” Rocky Balboa Pardon me for romanticizing over-the-phone sales in the epigraph, but every live operator in a call-reliant business, whether B2B or B2C, knows that it’s not only about refined sales techniques but also about how you deal with angry

Companies need to review their employees’ performance from time to time. It’s one of the most effective ways to identify what needs improvement and what’s working as it should. A review of employees’ performance also effectively communicates how team members perform per personal and organizational goals. According to ClearCompany, 43% of highly involved employees get at least one feedback weekly. Therefore, employee reviews should be more frequent while taking a

Leadership excellence in the 21st Century has witnessed a transformative shift driven by technology. The digital age has not only altered the way we live but has also fundamentally reshaped the dynamics of leadership. According to Zippia, 83% of firms feel it is critical to develop leaders at all levels of the business. Every year, businesses in the United States spend $166 billion on leadership development. This amounts to over

Healthcare organizations have come a long way by prioritizing the quality of care they deliver to patients. That’s the most critical factor to set your clinic, hospital, or practice apart in the competitive market. New leadership roles have emerged as game-changers in this context, driving teams and organizations to give their best. Skilled leaders motivate their team members to work at their highest potential to enhance patient outcomes, support their

In today’s complex and fast-paced business world, the ethics of the leader cannot be overstated. A leader’s ability to inspire trust and integrity is not only crucial for the success of their organization but also for the overall well-being of their team and stakeholders. Ethical leadership goes beyond merely following rules and regulations; it encompasses a set of values and principles that guide decision-making and behavior. When leaders prioritize ethics,

Increase Team Accountability Increasing team accountability is easier than you might think. It’s worth the effort considering how often most leaders are frustrated because people on their team are not practicing it. The chatter in the breakroom is that people are in disbelief the manager is not holding people accountable. And why aren’t they? Isn’t accountability the same thing as being responsible? Doing the job so team members do not

Leadership and management training is crucial for any management role. Whether you have a large team or just got your first hire, leadership training can help you be the best possible leader. A strong foundation of leadership and management training will help you effectively direct your team toward success. This is a key part of reaching your goals. First, let’s answer the big question: What is leadership and management training?

No organization can survive without a people plan—the plan for its people. Just as a company needs the plan to ensure the proper functioning of its business or specific departments, it also requires a plan for the most crucial resource: employees. A people strategy defines how a company manages and develops the workforce, from hiring and firing to training and compensation. Without such a plan, an organization is at risk

Adaptability and consistently working on the change management process are big factors in having a successful business. The world is constantly changing, and if you can’t keep up, you’ll get left behind. That’s where adaptive leadership comes in. Adaptive leadership is the key to the change management process. It allows businesses to adapt quickly to changes in the market and stay ahead of the competition. This blog post will discuss

Measuring productivity is one thing that is common among all successful business organizations that have set themselves apart from the rest. Measuring productivity is the best way to ensure a productive workforce. Since employees are the building blocks of an organization, their productivity and performance directly impact the productivity and growth of the company. The importance of a productive workforce cannot be understated. Do You Know How Productive Your Workforce

Often, when traveling for business, team leaders are faced with the need to get tasks completed remotely. Even the most experienced multi-tasker can find it challenging to balance work and personal life between staying in touch with the team and discovering new places. Therefore, staying productive while traveling for business can be pretty challenging. When it comes to combining travel and work, many imagine a white sandy beach, a cocktail,

I get the opportunity to help people develop their decision-making and leadership skills across a broad spectrum of industries. Their jobs are different, and their responsibilities are diverse, but one thing is the same everywhere I go: Leaders want more guidance on effective decision-making. Avoid Extremes The decisions we make and how we communicate in the workplace can significantly help or harm us as leaders. If we spend too much

Every year leaders around the world make an honest effort to become exceptional leaders through the creation of New Year’s Resolutions – most of which is never achieved. Consequently, they fall back into the same rut from the previous year. I hereby resolve to make no resolutions for the coming year, or ever again for that matter. I resolve to be an exceptional leader by living each year to the

Every company has its own set of priorities, and to take it to the next level, finding out which initiatives will make a significant impact can be challenging. But what makes a business truly stand out isn’t the products or services it sells or offers but the people in it. Moreover, the people in your company crave more opportunities for their personal development. Employees who have access to self-development opportunities

While standing in the check-out line at the supermarket, I listened as a lady in line ahead of me was explaining some customer service techniques and skills a young female checker needed to improve her expertise: “greet people, smile, and be positive, she said.” The young checker never responded, either verbally or non-verbally. I whispered to the lady, “They don’t teach them customer service skills.” She said, “I know; that

In our post-covid reality, many people found themselves working from home. Some people hated them, some loved them, but everyone had to adapt to them.  We, humans, are creatures of habit, and generations of doing work created certain cultural expectations in the same manner. Working from home breaks those expectations, which creates a sense of unease. This is true even for people who understand that their life is much better

An American business Executive Jack Welch famous quote sounds like this: “before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others’’. It is a motivation to enhance the capacity of others to become future effective leaders. And it is only possible through a simple and effective leadership development plan. Through such a plan, leadership qualities can be nurtured in employees

Take a look at the biggest challenges to leadership that any leader faces. They are listed in no particular order since each can be as difficult as the next. Additionally, from discussions with past and present leaders in diverse fields, I have tried to offer a solution for each. But the intent is not to overwhelm you with advice. So I will offer one solution that has worked best for

Learning how a leader builds trust is a fundamental aspect of leadership development, the importance of which can’t be overstated. Without learning to inspire trust, a leader will never get to hear the truth about what’s going on in their department or organization, which is a serious detriment to effective leadership. With that in mind, how can new leaders build the kind of trusting relationships that they need to be

When trust building, you cannot have trust without unity, and you cannot have either without truth. Not that long ago, I was speaking with a person in a position of leadership (PIAPOL), and we were discussing why a local team was struggling with unity. I asked this tenured PIAPOL if they understood the foundation of unity within a team. My friend looked at me quizzically and stated that they did

Servant Leadership practices are intrinsically motivating. That said, all forms and practices of leadership are motivating to some extent, but most do not motivate employees and team members to higher lives of enthusiasm. Maslow’s Hierarchy of motivation suggests that the highest level of motivation provides opportunities for personal growth. Ideally, individual motivation, i.e., personal enthusiasm or “The God within”, is an expectation of employees. A requirement of employment is that

Leadership has a tremendous impact on business. The way you lead people is as important as the quality of your products or services. Leadership can be defined as a way to lead others. But it is so much more than that. A true leader inspires people, recognizes their diversity and potential, and shows them how to develop their skills. As leadership has always been a hot topic, there have been

Conflict resolution skills will allow you to deal with any issues and build a strong team that works well together. Studies show that up to 85% of employees in a company experience conflict at one time or another. Once conflict arises, it’s up to you as the manager to resolve the disputes between individuals in your organization. Having well-developed conflict resolution skills will make it more likely that you’ll be

Employee happiness has a huge impact on performance and absenteeism and fosters more loyalty to the company. Well, mostly. As is typical with anything related to humans, there are no easy answers. But leaders most definitely impact employees’ happiness. What can leaders learn from happiness research? You may be surprised. The Roots of Employee Happiness I’m lucky to have taught at the college level for almost 40 years, and am

Without a personal brand, career advancement becomes more challenging as you become more senior, with colleagues competing head to head for limited roles. Most of us have focussed on crafting a solid CV, building our interview skills, and networking both internally and externally. These strategies are highly effective, but the downside is what everyone else is doing. As you become more senior, it becomes harder to stand out and secure

Improving Conversion Rate Optimization provides an opportunity for your business to generate significant revenue. The prime focus of any business is to create as much revenue as possible during holidays; Thanksgiving, Black Friday, Cyber Monday, Christmas, etc. Optimizing your online store for conversions boosts your annual sales by attracting a more significant number of potential clients who are ready to make larger, more generous online purchases. Your conversion rate optimization

Transformational leadership is one of the most highly sought-after styles of leadership. Not only does transformational leadership create a more positive workplace experience, but it also has numerous benefits for organizations, as well as improving employee motivation, performance and engagement. Transformational leadership can improve the morale of employees and inspire them. Moreover, they help create a workplace culture in which employees work not only for their self-interests but also for

As informal leaders, there are times in our personal and professional careers when we need to lead people or projects, even though we’re not the boss. This happens all the time. No one made Martin Luther King the boss. He just started to lead people, and they followed. Informal Leadership Here are a few tips to help you lead the way, even though no one ‘made’ you the boss: 1.

A successful leader inspires everyone. It is crucial for any organization, regardless of its size or strength to have successful leaders. The success of an organization largely depends on the quality of its leadership. While there are numerous skills a successful leader needs for strategy, innovation, focus, and balancing interests, the TRUST factor is fundamental: True to self Respectful Unassuming Spirited Thoughtful These elements of trust are vital to leadership