While standing in the check-out line at the supermarket, I listened as a lady in line ahead of me was explaining some customer service techniques and skills a young female checker needed to improve her expertise: “greet people, smile, and be positive, she said.” The young checker never responded, either verbally or non-verbally. I whispered

The Servant Leadership of Client Service

Servant Leadership practices are intrinsically motivating. That said, all forms and practices of leadership are motivating to some extent, but most do not motivate employees and team members to higher lives of enthusiasm. Maslow’s Hierarchy of motivation suggests that the highest level of motivation provides opportunities for personal growth. Ideally, individual motivation, i.e., personal enthusiasm

9 Ways to Motivate People Using Servant Leadership

Are you fully satisfied with the growing uncivil culture magnified through movies, TV programs and society in general?

How does it affect your leadership, more specifically your “serving the needs of others” nature, which your behaviors broadcasts to those with whom you interact?

What is Servant Leadership? 7 Leadership Ideals

The servant-leader knows empathy is one of the twelve characteristics of servant leadership. Obviously, when leading from the heart, as is the intent of a serving leader, one has to exercise extreme patience, compassion, and understanding in their day-to-day interaction with others. Be that as it may, just how empathetic should one be in their

How Empathetic Should A Servant Leader Be?

Multiple intelligences are rarely if ever, talked about in leadership circles. Two that might be discussed are intellectual intelligence (IQ) and Emotional Intelligence (EQ). Frames Of Mind by Howard Gardner mentioned seven types of multiple intelligence in human beings. Gardner argues that there is a wide range of cognitive abilities and that strength or weakness in

Leadership Intelligence – A Holistic Approach

Leadership rules and team building are much-talked-about leadership topics in today’s business world. While a lot of my leadership skills and practices were achieved through training, a huge amount came from my involvement with the following sports throughout my life: Key to Success As I was watching NASCAR racing one time, I took note of

Four Leadership Rules of Sailing

The new leadership paradigm shift: “Change – Just Do It!” Wouldn’t it be wonderful if it was that easy? My Navy career change was easy because the change normally came in the form of an “order or command” that was quite natural and robotically followed. There was no discussion or reasoning behind the change. It

The New Leadership Paradigm Shift

“Great leadership: Good Things Happen to Those Who Do Good.” This was a favorite quote from my fellow high school football coach and friend Matt Hinkle, head football coach at Shelton High School in Shelton, Washington. Every time someone made a good block, a catch, a touchdown, or in response to something someone did that

The Inner Values of Great Leadership

As I reflect upon the “Roll Tide” leadership dynasty that is rising throughout Alabama, I am reminded of my own coaching successes and some of the foundational ideas of leadership and organizational sustainability. Several words are being thrown around in the sports media that speak to the long-term growth of Alabama Football — “Dynasty” and

5 Steps to Building a Leadership Dynasty

Lead by serving others. Leadership, for over three decades, has used MBWA – Manage By Walking About. It has been the recommendation to managers to get out from behind their desks and into the work areas to see what employees are doing. The premise is that by observing the workers, one would be better able to

LBSO – Lead By Serving Others

Anyone can develop leadership qualities and traits. It is often taken for granted that leadership is about leaders who are leading followers in the organization to great heights of achievements. What is not seen is the often vitally important leadership of followers as they complete the daily tasks they are assigned to meet organizational visions,

8 Important Leadership Qualities of Followers

The progression from student to the first job, applying experience to problem-solving, followed by increased responsibility, then being somewhat relied upon in your department and the next thing. You’re a junior manager – welcome to the early stages of leadership! The transition where you go from reporting to everyone and then having someone report to

Leaders Set The Example