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10 Qualities of a Leader Everyone Wants to Follow

10 Qualities of a Leader Everyone Wants to Follow

Many prosperous regions and countries were such because they were led by strong personalities. People were devoted to their leaders, and sometimes considered it an honor to die for them. However, some people were not leaders - crowds followed them because they were...

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The Servant Leadership of Customer Service

The Servant Leadership of Customer Service

While standing in the check-out line in Publix, I listened as a lady in line ahead of me was explaining some customer service techniques and skills a young female checker needed to improve her expertise: “greet people, smile, and be positive, she said.” The young...

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