by Courtney Capellan | Feb 18, 2016 | Leadership Skills
A trip away with your team should not be planned with haste. You want it to be meaningful and motivational. So before you print those “Company Retreat” fliers for mass distribution around the office, read on and maybe reconsider what you’re actually offering. Why Plan...
by Courtney Capellan | Oct 1, 2015 | Leadership Skills
The overarching goal for everyone in hospitality leadership is meeting and exceeding the needs of guests. Business leaders emphasize the value of exceptional customer service in achieving guest satisfaction, repeat business, and excellent word-of-mouth advertising...
