In 2015, I had the opportunity to work with 191 Toronto based immigrants from over 40 national cultures who worked as Site supers, Estimators, Coordinators, Project Managers, Engineers and Architects in a construction project to study the effects of immigrants’ national culture and their leadership style. In that study, it became evident to me the following:
Toronto is home to 169 different cultures as it hosts people from different parts of the world. Recent survey from Statistics Canada shows that there are 250 ethnicities who speak 170 different languages in the Toronto area. As a matter of fact, RypeApp consider Toronto as the most multi-cultural city in the world in 2020;
Using Hofstede’s cultural dimensions, I grouped individual responses and found out that individual national cultures diminish over time. The construction professionals assimilated into the local culture;
There is a correlation between the cultural dimensions as described by Hofstede and the leadership and communication behaviour of an individual. However, Canadians are generally a tolerant society;
The Construction Industry professionals would set aside their cultural differences to complete the project on time, on budget and with acceptable quality. A culture of compromise and understanding amongst those who are born and Canada and those of the immigrants;
There are four leadership styles based on authority – Delegating, Supporting, Coaching and Directing. Supporting as a leaderships style is the most common amongst those interviewed. Construction professionals prefer collaboration while leading by example;
Honesty is the most important leadership quality amongst those interviewed. This is followed by delegation, trust, communication, loyalty, respect and integrity; and,
An open and honest communication, whether it is written or verbal, is the key to a project team success. Body language seem to be an important part of communication to all the Construction professionals. Lastly, a good leader should accept criticism in order to build good relationship amongst his or her peers.
Toronto – A Multicultural City
Indeed, Toronto is a multicultural city. The plurality of races speaks of the many benefits coming from diverse experiences and expertise of these immigrants. This include increased productivity, better employee engagement among others.
However, there are still many challenges in the workplace. Languages and communication as brought by the different cultures are just a few of them. Understanding each other’s perspective can bring the best in every project team.
Having said that, project teams need inclusive leadership to be effective. Leaders need to be good listeners, patient, understanding, genuine and people oriented. Anything on the contrary will just be a recipe for disaster.
The Super Team
A super team is not created overnight. Super teams, just like the name implies, are teams with extraordinary abilities. What a regular team can achieve in a week, a super team can achieve the same in days.
In order to build a super team, we need to have a super leader who can make ordinary people achieve an extraordinary result by keeping them engaged to beat any expectations. This leader should constantly encourage the project team to be better than before and fire up their curiosity.
Qualities of a Good Leader
There are people who are natural born leaders. However, we can make a leader with proper coaching and training. Leadership skills can be learned with constant practice and honest feedback from their peers. The key is an honest feedback, not just any feedback.
Good leaders are charismatic. They use natural charm to persuade conviction and commitment amongst their subordinates. It is almost their second nature. Also, good leaders should have empathy. They consider the feelings of their subordinates in all their actions. Good leaders have good work-life balance, diplomatic and easily approachable.
It is quite a challenge to be a leader in a diverse culture. We need to have a good understanding and acceptance of all our cultural differences. We need to accept and compliment each other’s weakness, imperfections, mental capacity, physical ability and inherent skills to make a strong team. Although, there are natural leaders, it is very comforting to know that we can all be leaders if properly trained and coached.
Estrella, D. (2016) Toronto – A Multicultural City: The Impact of the Immigrants’ National Culture on the Leadership Behaviour of Construction Professionals in Toronto University of Bath, England
Tayyab, M. (2017) The 6 Traits That Define Great Leadership [online] Accessed: September 1, 2020 Available at: http://prooworld.com/education/entrepreneurship/6-traits-define-great-leadership/
The Top 10 Most Multicultural Cities in the World [online] Accessed: August 31, 2020 Available at: https://www.rypeapp.com/blog/most-multicultural-cities/
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