One thing that is non-negotiable, is that anyone in a leadership position needs good negotiation skills. Whether it’s negotiating an employee’s salary or the terms of a critical business partnership, it’s important you’re confident in your negotiation strategies as a leader.
Having sound negotiation techniques in your skillset can help you navigate your way through challenging business situations. Here are 6 negotiation skills all great leaders have, from before negotiations even start, all the way to after the deal is done.
1. Plan Ahead
Ever heard the saying, “failing to plan is planning to fail”? This saying absolutely applies for negotiations. Going in to a negotiation with a comprehensive plan can go a long way in helping you get what you want as a leader.
At a minimum, there are two things you should get to know before going in to the negotiation – yourself and the other negotiator.
You’ll firstly want to know your negotiation goals. This means settling on your best outcome, what your bottom line is and a backup plan if all else fails. While you won’t necessarily need strictly defined goals, you will need a general idea of what you want out of the negotiation.
Beyond this, you’ll want to plan out your negotiation strategy and think through how you can spin your argument in a way that also benefits the other negotiator. This means you’ll also need to get to know the other negotiator.
Know the Other Negotiator
Your negotiation won’t go very far without knowing what the other negotiator wants. This requires a bit of research prior to the negotiation. Some things you might want to consider are:
- Where they work/what company they represent
- How you can provide them with value
- How they can provide you with value
- Who else have they worked with
Speaking with other businesses who have also worked with your negotiating partner can help identify their negotiation style, strengths and weaknesses. Knowing what the other negotiator wants means you can phrase your argument in a way that highlights the benefits they will get out of the negotiation as well.
2. Actively Listen
Don’t underestimate the power of active listening in your arsenal of negotiation skills. We’re not talking about the kind of listening where you just sit there maintaining eye contact and nodding. There’s more to active listening than just that when it’s used as a negotiating skill.
Active listening means you’re paraphrasing the other negotiator’s points, asking questions so they elaborate on their arguments and acknowledging their feelings and experiences. This is one of the greatest negotiation tactics and can help you fully understand their argument.
Active listening is especially useful when your negotiating partner is being irrational. Paraphrasing their point back to them and asking questions can help them to realize the flaws or impracticalities of what they are asking for. Alternatively, acknowledging their emotions can help you appeal to them on a more personal level.
3. Be the Reluctant Negotiator
Generally speaking, there are two types of people in a negotiation – the excited and eager party and the reluctant one. More often than not, the reluctant one in the negotiation has more control over the pace and direction of the negotiation, and so ideally you are the reluctant negotiator.
There are a few ways you can go about ensuring you are the reluctant negotiator:
- Don’t make the first offer
- Communicate reluctance with your body language, e.g.: sitting back in your chair, low body tension
- Speak slowly and calmly
- Ask questions and challenge ideas
If you take on the reluctant role, you force your opponent to pick up the eager alternative. This puts you in a position to direct the negotiation more.
4. Ask for More, Expect Less
When it comes time to put forward your offer, setting the bar higher than what you would actually like to receive is a negotiation tactic which can give you surprising results. It also gives you some wriggle room to negotiate down and compromise with your opponent. This early into the negotiation, your opponent is unlikely to walk away just yet as well.
Having planned ahead of time what your ideal outcomes and your minimum takeaway, you can better choose an opening offer.
5. Achieve Win-Win Outcomes
While you can go into the negotiation with an authoritative approach where you and only you are satisfied with the outcome, this isn’t usually looked at as a positive leadership quality. You will gain the most ground by aiming for win-win outcomes where both parties feel like they have succeeded.
This is where all your negotiation skills come in to play. These negotiation tactics can go a long way in helping develop creative solutions to satisfy both parties.
6. Know When to Stop
Whether it’s the end of the negotiation, or a close on a minor detail of the larger agreement, knowing when to stop is a critical negotiation skill all good leaders have. This gives your opponent the opportunity to voice their concerns or counter, showing them that you care about their opinion too.
If you keep going back to arguments after you’ve already moved on to another topic, you’ll appear flighty and unreliable. Neither of these traits are becoming of a good leader. Knowing when to stop demonstrates your confidence and strong leadership qualities.
Why Negotiation is Important in Leadership
Negotiation is just like any other skill. It requires practice. You don’t need to start off your leadership career as a great negotiator, rather you just need to be willing to put the time in to practice.
Having sound negotiation skills will help you, your business, its employees and more. Whether you’re dealing with workplace conflicts, complaints or looking to create a new business relationship, negotiation skills are critical.
As the owner of Metropolitan Plumbing, Electrical and Air Conditioning, I’ve found these negotiating strategies to have been the most effective. In my 25 years of experience in a leadership position, these negotiation skills have helped me achieve what is best for my business, my employees and myself.
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