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How Sentiment on Social Media Reflects Customer Service
What your audience says about you online is important. Their voices have the power to sway opinions on your brand or company, for better or worse. Consider that a single customer complaint posted on social media can influence others up to five times more than a...
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Leaders Never Mistake Activity for Achievement – Part 2
(part 2 of a 2 part series - read part 1) When leaders are strictly following policies, procedures, rules and regulations, they will not be productive. There are situations like safety where strict compliance is important, but less so for customer service,...
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5 Ways to Support a New Leader
If you’ve recently appointed a new leader, you will wish them success in their role. However, keep in mind that making the transition from a team member to a leader or manager is one of the most difficult career changes someone could make. Many of the skills needed to...
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Leaders Never Mistake Activity for Achievement – Part 1
Imagine a workplace where the welfare of each person is built on an environment of mutual trust and respect and where positive, creative energies engage everyone in a shared purpose. This is a place where both people and ideas are valued, and where all do their best...
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Leaders Making a Difference Through Emotions
Humans function the way they do because they are motivated to do so. Without a concrete plan or the will to do anything, people would be incapable of performing simple tasks. Many people live this monotonous lifestyle. However, there are some who do not follow the...
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