Why Employees Don’t Speak Up

Why Employees Don’t Speak Up

I’ve noticed that people say, “The number one factor to (fill in the blank) is TRUST.” Really? If trust is so important why do people not eagerly study and learn everything about trust and then make it happen? I’ve actually documented those articles that have been...
Clear Conversations that Get Results

Clear Conversations that Get Results

When work performance is declining many people tend to just give in to the stress and complain that “people don’t work the way they used to.”  Part of the problem here is that team members don’t know what is expected of them—and often do not get this clarification in...
What People Need from Their Leaders

What People Need from Their Leaders

Leaders are teachers and coaches. Leaders influence people every day in their behaviors, words, and actions. What are the steps to become a master at coaching? Masterful coaching can be accomplished by first making sure the coach loves working with people. This may...
How to Say Thanks

How to Say Thanks

Last week I met with a new customer and noticed the employees working very hard. I went up to each employee and commented, “Wow, you guys are really knocking it out of the park!”  You should have seen their expression – they looked like this was the...
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