The biggest challenge when being a boss in the workplace is making sure that peace is kept between your employees. Conflict can test your negotiation and patience.
You have to be sensitive with conflicts, as resolving them incorrectly can lead to teams becoming unstable and relationships breaking down.
The bigger picture is that productivity could also decrease in an unwelcoming atmosphere.
For conflict resolution, these steps should be taken to ensure better communication and a happier working environment.
1. How Did the Disagreement Start?
If there’s one place to start, it’s right from the beginning. Get some clarification on how the disagreement started and when it occurred.
The idea is to get stories from both parties before providing your input or finding a solution.
Try to gain as much information as possible, even if it means confiding with witnesses of the disagreement.
Ask relevant questions that can help gain a better understanding of the situation and what the exact issue is before coming to a mutual agreement.
2. Try and Establish the Best Resolution for Both Parties
Once you’ve gained all the information, inquire as to what both parties want to see as an outcome.
If they’re able to agree with each other, the common goal that’s trying to be achieved is more likely to be met.
They’re more likely to cooperate to reach the end goal together. By discussing the matter with both parties, you’re likely to find a common outcome from both.
It might even be the case that the parties just wish to end the conflict completely. In which case, encourage handshakes and a mutual understanding.
3. Get Brainstorming
To reach the common goal previously mentioned, you need to be able to listen and communicate with both parties effectively.
Encourage them to brainstorm reasonable resolutions to the conflict that’s occurred so that each party is familiar with what the other wishes to happen.
In brainstorming and having both parties collaborate together, it will help you to exhaust all options before an agreement is made.
4. Are There Any Barriers?
Whilst discussing the matter with both parties, help them understand what it was that got them to conflict with one another in the first place and whether this could have an effect on them reaching the common goal.
By acknowledging the problems beforehand, it can help to work proactively in finding solutions to the problem.
This helps to avoid the roadblocks that are likely to come up and it makes the journey to reach the common goal easier.
5. Shake on the Agreement
Once there is finally a common goal that’s been met with both parties, make sure that they agree with the conclusion and they’re willing to put in the effort to meet the goal.
Identify what each of them needs to do to help meet the solution and have an outline for what they need to do to maintain the solution.
Use this time to help identifying the root cause of the conflict to ensure it doesn’t happen again.
6. Outline the Next Steps
Both parties will need to grasp the responsibility of resolving the conflict through their agreed actions. Get them to state their responsibilities out loud too so everyone around can hear it crystal clear.
Encourage them to hold themselves accountable by using phrases such as, “I acknowledge that I need to..” It will reassure everyone of their duties.
The Work Environment
Conflict resolution can occur in any workplace, so it’s important that leaders and executives from all kinds of backgrounds or industries benefit from the steps outlined.
Communication in the work environment can be easily resolved in-house.
When the correct approach is taken when resolving conflict resolution, it can help make the difference between establishing a positive and negative outcome.
How Do You Engage in Conflict Resolution?
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