Years ago, my son, a new age-worthy boy scout, asked me about a topic he’s heard before and was mentioned more often in his new scout unit.
Thinking about leadership, I will put my hand up and admit that it took me a number of years, after I became a manager, to understand the difference between a manager and a leader.
Recently, I was talking with a group of employees about the one leadership skill they felt was absolutely essential to be an effective leader.
While standing in the check-out line in Publix, I listened as a Lady in line ahead of me was explaining some customer service techniques and skills a young female checker needed to improve her expertise: “greet people, smile, and be positive, she said.”
Picture this lack of leadership scene: Several years ago, while working in a sales-intense, customer facing environment, a steady mid-week jaunt was suddenly and violently interrupted when a manager came bursting through the door with the exasperated look of a frightened elk.
Do you have leadership skills? Are you a know-it-all? I hope so, because people that are really good at what they do have a passion for learning and sharing information about what they know.
The new leadership paradigm shift.
I’m sure you’ve all had those leadership realizations that made you feel like an idiot.
In a previous article I introduced an upcoming article series titled the Top 10 Barriers to Leadership. This first installment is about Listening Strategies.
On December 12, 2012, myself and 10 of my middle school age leadership students assisted in a community service event to help those in need over the holidays.